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Product Support Technician

Konecranes
Dubai, UAE
Full Time
Mid
Hybrid
6 days ago
Technical TrainingTroubleshootingAssemblyCommissioningHeavy EquipmentMaterial Handling
Free

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Job Description

  • Konecranes Lift Trucks is a business unit within the Port Solutions business area, a global leader in container handling solutions. We provide a complete range of heavy duty lift trucks, combining robust engineering, smart technologies, and reliable performance to support customers across ports, ter
  • We are looking for a Product Support Technician to join our local team in Dubai and strengthen our technical capability across the Middle East & Africa region.
  • In this role, you will support dealers and customers by delivering technical training, ensuring high quality assembly and commissioning, and providing expert troubleshooting for Konecranes Lift Trucks and Liftace products.
  • You will play a key role in maintaining product quality, improving technical knowledge across the network, and supporting future business growth.

Key responsibilities

  • Develop the technical skills and product knowledge within the dealer network
  • Train and guide dealers on assembly and commissioning processes for Konecranes Lift Trucks and Liftace products
  • Perform assembly, commissioning, and inspections when required
  • Deliver classroom and hands on technical training for customers and dealers
  • Instruct end users’ operators and technicians on safety, functionality, operation, and maintenance
  • Provide troubleshooting support both on site and remotely (phone/email)
  • Supervise field activities to ensure compliance with safety, quality, and operational standards
  • Verify that products meet specifications and quality requirements
  • Identify and report non conformities and technical issues in a clear and standardized manner
  • Visit customers and dealers to provide technical advice and support product performance
  • Ensure correct interpretation and application of Konecranes Warranty Policy

Qualifications

  • Degree in Mechanical, Electrical, or related Engineering field
  • Experience in heavy equipment, material handling, or industrial machinery
  • Strong troubleshooting and diagnostic skills
  • Experience in technical training or field service is an advantage
  • Customer oriented mindset with strong communication skills
  • Willingness to travel across the MEA region

Work set up

  • hybrid

What We Offer

  • A challenging and interesting position in a truly global and multicultural environment
  • Opportunities to grow along the position and the company
  • Flexible work environment tailored to your life situation
  • Performance based incentives, health insurance, end of service benefit (EOSB) in accordance with the UAE labour law
  • Employee stock ownership program

How to Apply

  • Please submit your application in English via the Apply link by 26.07.2026 at 23h 59.
  • We encourage interested candidates to apply as soon as possible, as applications are reviewed on a rolling basis and the recruitment process will close once a successful candidate has been selected.
  • Please note that relocation assistance is not available for this position. As such, we can only consider candidates who are currently located in the country and possess the required work authorisation.

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