Product Support Specialist
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Key skills for this role
About the Role
Respond to user inquiries, log support tickets, troubleshoot issues, and capture feedback; requires a degree in Information Technology and strong communication skills.
Key Skills for This Role
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Key Responsibilities
- Respond to user enquiries across email, phone, and digital channels in a timely and professional manner
- Log, track, and update support tickets accurately with issue details and resolution outcomes
- Troubleshoot and resolve user-reported issues using standard diagnostic procedures
- Follow up with users post-resolution to confirm full closure and satisfaction
- Identify and report recurring issue patterns to support product improvement decisions
- Capture user feedback and enhancement requests to support product backlog review
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