Account Manager - Alula
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Key skills for this role
About the Role
Role & Responsibilities We are looking for a highly motivated Account Manager to support the delivery of Facilities Management (FM) services for a prestigious account. The role.
Key Skills for This Role
Responsibilities
- Serve as the primary operational point of contact for the client, ensuring strong working relationships
- Coordinate and monitor day to day FM service delivery, ensuring KPIs and SLAs are consistently achieved
- Support the implementation of account strategies and operational plans in alignment with client expectations
- Track, analyze, and report on service performance, including dashboards and operational reports
- Work closely with internal teams and subcontractors to ensure efficient service execution
- Monitor costs and support budget control and financial performance
- Ensure compliance with contract requirements, company policies, and regulatory standards
Requirements
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
- 10 years of experience in Facilities Management or account coordination roles, including client facing responsibilities
- Exposure to large scale or complex projects/clients preferred
- IFMA certifications (FMP/CFM) and/or PMP preferred
Full Job Posting
Role & Responsibilities
- We are looking for a highly motivated Account Manager to support the delivery of Facilities Management (FM) services for a prestigious account.
- The role will focus on ensuring operational excellence, enhancing client satisfaction, and maintaining compliance with contractual obligations.
Key Responsibilities
- Serve as the primary operational point of contact for the client, ensuring strong working relationships.
- Coordinate and monitor day to day FM service delivery, ensuring KPIs and SLAs are consistently achieved.
- Support the implementation of account strategies and operational plans in alignment with client expectations.
- Track, analyze, and report on service performance, including dashboards and operational reports.
- Work closely with internal teams and subcontractors to ensure efficient service execution.
- Monitor costs and support budget control and financial performance.
- Ensure compliance with contract requirements, company policies, and regulatory standards.
Qualifications & Experience
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.
- 10 years of experience in Facilities Management or account coordination roles, including client facing responsibilities.
- Exposure to large scale or complex projects/clients is preferred.
- IFMA certifications (FMP/CFM) and/or PMP, or equivalent professional certifications, are preferred.
Application Notes
- Note: you will be required to attach the following: Resume/CV
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