oracle
Product Support Representative
Cummins
Perth, AUS
Full-time
Senior
Onsite
Discovered 2 weeks ago
engine life databasePC software/hardwarePPE
Free
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engine life databasePC software/hardwarePPE
Role Overview
• As a senior member of our Product Support team, provide technical service support to mining customers across Western Australia.
• Manage the engine life database
• Respond to urgent customer requirements, including complex technical, product and service support issues.
• Liaise with key stakeholders, including customers, engineers, service teams and internal product specialists, to support timely issue resolution.
• Develop strong relationships with our valued customers
• Support escalations by coordinating information, documenting outcomes and providing clear technical recommendations.
• Uphold our Cummins values and adhere to all company policies and procedures
Desirable attributes for this role:
• Excellent communication skills
• Customer centric approach to business
• Able to develop strong, value-based relationships with internal and external stakeholders
• Serve as a technical support resource, providing diagnostic support on complex repair events
• Ability to interpret technical information, prioritise issues and provide practical guidance to customers and internal teams.
• Mechanical training is desirable but not essential.
Key Skills for This Role
engine life databasePC software/hardwarePPE
Full Job Posting
Responsibilities
- To be successful in this role you will need the following:
- Competencies:
- Builds customer focus through responsive and value-driven support.
- Communicates effectively with customers and stakeholders.
- Collaborates across teams to achieve successful outcomes.
- Develops strong relationships with internal and external partners.
- Applies technical expertise to diagnose and resolve product concerns.
- Makes sound decisions using data and product knowledge.
- Demonstrates adaptability in a dynamic customer environment.
- Promotes a safe workplace through proactive HSE behaviours.
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