Product Support Engineer Electrical

This position is a career level 19P, and is located in Auburn Hills, MI with a role classification of Hybrid.

Monitoring of product performance and quality of in use Audi vehicles for Electrical/Electronic systems

Identification and reporting to Audi AG of product shortcomings based on information from all different inside and outside sources.

Performance of technical analyses on product shortcomings.

The formulation of recommendations to Audi AG concerning the need for countermeasures.

Communication with Audi Dealers to support efficient and effective repair of in use Audi vehicles.

Monitoring the effectiveness of implemented countermeasures in the field.

Ensure successful “Technical Launch” for all new Audi models and major new systems.

Fault solving process – 75%

Monitor product performance and quality of in use Audi vehicle:

Monitor the AUDI product quality of customer vehicles in the US and identify all product shortcomings based on information from all inside & outside sources for Electrical/Electronic systems

Determine market oriented priority lists for product shortcomings.

Analyze and track quality issues and communicate the results of monitoring activities/pre- analyses to Audi AG to initiate and drive the fault solving process for proper production and service solutions.

Monitor and report the effectiveness of implemented countermeasures in the field.

Perform pre-analysis of defective parts and if necessary coordinate and prepare onsite vehicle analyses.

Recommend service solutions to Audi AG in order to address customer satisfaction.

Provide cross functional assistance to other groups within AoA, VWGoA, Audi AG, vendors and associations.