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Product Support Analyst I - VIP
Sabre
Bengaluru, IND
Full-time
Entry
Hybrid
Discovered 2 weeks ago
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LEVEL 1 PRODUCT AND CUSTOMER SUPPORT
Based in Bangalore India
Great place to work. Great place to grow.
For people interested in technology and for those with expertise in tourism. We provide multi-skilled, multilingual, cross-functional support to our business partners.
Every day we assist Travel Agencies and Airlines around the world to resolve issues related to the Sabre software and Solutions Portfolio. We analyses problems, recommend corrective actions to Travel Agents and Airline Customers in collaboration with internal teams.
Product & Customer Support is a modern organization focused on customers and building good relations with Sabre business partners. Our employees are a truly global and multicultural team.
If you join us, you’ll provide Sabre customers with awesome customer service related to our products and play a key part in building long-lasting relationships with them. This includes responding to customer inquiries, analyzing problems, using diagnostic tools, and recommending solutions to customer application questions. We provide product and technical support of Sabre Portfolio of Products via Phone, Call-Back, Chat and Web-Case.
Key Responsibilities
- Reports directly to the 1st Level Support Supervisor.
- Respond to customer inquiries, analyzing problems using diagnostic tools and recommending solutions to customer questions. relating to a Sabre HOST and a broad set of Solutions and its Functionalities.
- Utilizes technical and analytical skills to solve hardware, software, and network configuration problems.
- Installation and troubleshooting of Sabre provided applications.
- Interfaces with customers, internal departments, and vendors to identify their needs and establish hardware, software, and network requirements.
- Performs Product and Technical Support functions and provides routine support to Travel Agencies and Airline Customers in accordance with the set service standards.
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