Product Operations Senior Specialist
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Key skills for this role
About the Role
HungerStation is looking for a Product Operations Senior Specialist in Riyadh to work with product and engineering teams on feature testing, vendor integrations, and operational improvements.
Key Skills for This Role
Responsibilities
- Work closely with Product and Engineering to ensure product features are properly tested before go live
- Build strong stakeholder management skills to manage business requests
- Work with product teams in OKR planning and product discovery
- Develop understanding of business KPIs to deliver business value with Operations teams
- Enable go live of partner vendors on the platform after proper integration
- Work with Engineering and Vendor teams to support POS API integrations
- Analyze data and performance metrics to make informed decisions and optimize program outcomes
- Build dashboards and reports for better insights on ongoing projects
- Continuously assess and enhance operational processes for efficiency gains
- Manage program budgets including cost forecasting and expense control
- Provide regular reports and updates to senior management on program progress and KPIs
- Stay up to date with industry trends and recommend innovative solutions
Requirements
- Strong stakeholder management skills
- Ability to analyze data and performance metrics
- Experience with project planning and budget management
- Knowledge of product discovery and OKR planning
- Ability to work with cross functional teams
Full Job Posting
Responsibilities
- Work closely with Product, Engineering in ensuring that product features are properly tested before go live.
- Build strong stakeholder management skills to be able to effectively manage business requests.
- Work with the product teams in OKR planning, being part of the product discovery process.
- Develop a good understanding of business KPIs in order to deliver business value in partnership with Operations teams Logistics, Sales, Service.
- Vendor integrations: enable the go live of partner vendors on the platform after proper integration is done.
- Work closely with Engineering and Vendor teams to support POS API integrations.
- Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes.
- Build dashboards and reports that can help with better insights for the teams on ongoing projects.
- Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains.
- Manage program budgets, including cost forecasting and expense control.
- Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results.
- Innovation: stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions.
Additional Responsibilities
- Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution.
- Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams for support.
- Own and manage project plans, timelines, and budgets for new initiatives or improvements.
- Contribute to the development and execution of the Division's ABCs and OKRs.
- Make critical decisions that support the Division's strategic and tactical direction.
- Measure and track relevant OKRs and metrics and take corrective actions when necessary.
- Follow all relevant policies, procedures, and processes for daily work.
- Contribute to identification of opportunities for continuous improvement.
- Uphold a high performance working environment and promote HungerStation Values.
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