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Product Operations Intern (Fall 2026)

GeoComply
Vancouver, CAN
Temporary
Intern
Onsite
Yesterday
SQLPythonData AnalysisLow code ToolsAI assisted DevelopmentProduct Operations
Free

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The Role

  • GeoComply makes sure people online are who they say they are, and where they say they are. IDComply is the identity verification engine.
  • This role is about finding ways to do even better for customers: getting ahead of issues before they are visible on the customer side, and rolling out improvements across all customers.
  • You'll own a clear view of how every IDComply customer is performing and build tooling to solve recurring issues at the source.

Key Responsibilities

  • Build a per customer IDComply health and friction matrix: a shared view of how each customer is performing, extending the team's existing friction methodology across all major customers.
  • Dig into support tickets, incidents, and compliance benchmarks, and sort the noise into the handful of categories that actually keep recurring.
  • Build self serve tooling (AI assisted and low code) that structurally reduces those top categories, measured in real before and after ticket volume and pass rate impact.
  • Surface customer health risks early, and make sure they get actioned outside our team, not filed in a dashboard nobody opens.
  • Embrace Stretch Opportunities: special, high value projects outside the immediate scope of your role.

Role Requirements

  • Currently pursuing a bachelor's degree in arts, science, or business with an interest in product, operations, strong technical coding foundation outside of just vibe code.
  • Data fluent. You're comfortable pulling answers out of messy data with SQL and Python, in tools like Databricks.
  • A builder. You can stand up self serve tooling with AI assisted and low code tools (Claude Code / GeoCode, App Script, and similar).
  • AI native. You use AI to build, investigate, and structure hard problems, not just to write emails.
  • Careful and discrete. You're handling compliance sensitive customer data, and accuracy and confidentiality aren't negotiable.
  • Adoption minded. You know a tool nobody opens is a failed tool, and you build for the people who will actually use it.

What This Role Is (and Isn't)

  • This role is: Built for a problem solver. You'll be working on something the team has tried to crack before.
  • This role is: Analytical and build heavy. You'll spot what keeps going wrong, then build the thing that stops it.
  • This role is: Compliance careful. Precision and confidentiality are the job.
  • This role is: Judged on adoption. Success is people outside the team actually using what you make.
  • This role is not: A role that comes with a syllabus or a clear checklist of next steps.
  • This role is not: A pure strategy or 'sit in meetings and shadow leaders' internship.
  • This role is not: A fit if careful, detail heavy, compliance sensitive work feels like a drag.

What Success Looks Like

  • The health matrix is live and adopted. The team uses it to make real calls by the end of your term.
  • The top recurring friction categories are quantified, and your tooling measurably cuts the top few by showcase.
  • A measurable pass rate lift or support load reduction that traces back to what you built.
  • Bonus: you run a customer Quarterly Business Review using the methodology you've built.

What You'll Gain

  • Real ownership of a problem the team feels every week, with your work visible to product and solutions leadership.
  • Hands on practice turning reactive firefighting into durable systems.
  • Mentorship from the IDComply team, working alongside the people building its metrics and reliability.
  • Room for Growth: meaningful impact on your team and organization.

Bonus Points

  • Exposure to KYC, identity verification, fraud, or risk and compliance concepts.
  • You've built something that people actually adopted and kept using.
  • Familiarity with support or incident data, Mixpanel, or customer health metrics.

Salary Range

  • CAD 54,000 to ~CAD 62,000 annualized, prorated to ~4 month placement.

About GeoComply's Early Talent Program

  • GeoComply treats the Early Talent Program as a chance to hand select and shape future leaders.
  • Supports an average of 60 intern positions a year, globally.
  • 8 to 10% of current workforce were hired on as interns.
  • Every intern gets hundreds of hours of job specific training and professional development.

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