Product Manager II

We're looking for a senior Product Manager to join our Hospitality Cloud team. You'll own a complex product domain end-to-end—spanning enterprise integrations, cross-functional delivery, and strategic roadmap leadership—while embedding AI-first thinking at every stage. This role demands someone who thrives in ambiguity, earns stakeholder trust at all levels, and holds a high bar for execution and outcomes.

Own your domain roadmap tied to measurable OKRs—drive outcomes, not just feature delivery.

Lead structured Problem & Solution Discovery with internal stakeholders, integration partners, and enterprise customers before committing to build.

Drive Go-To-Market readiness end-to-end: from inception through launch, adoption measurement, and post-release iteration.

Embed AI as a default lens in every discovery phase—ask "how does AI improve this?" before writing requirements.

Own end-to-end development of AI-powered features including evals and measurable outcome tracking.

Leverage AI tooling to accelerate your PM workflow; track and share productivity gains with the team.

Ensure all AI features meet Cvent's responsible AI standards.

Drive delivery accountability: sprint hygiene, backlog depth health, SLI/SLO monitoring, and prod bug leakage.

Manage third-party vendor integrations—track deliverables, anticipate bottlenecks, and coordinate resolution of technical challenges.

Define and execute strategy to hit OKRs, NPS targets, and key product metrics; socialize alignment to business goals.

Make data-driven prioritization decisions using Mixpanel, ProductBoard, Sigma, and similar platforms.

Write crisp, unambiguous requirements and user stories with full acceptance criteria (functional, non-functional, security, data compliance) before sprint start.

Act as the single point of accountability for product decisions in your domain—own escalation paths and surface deviations with a remedy.

Lead alignment across Sales, CS, Engineering, UX, and Leadership; build trust at all levels of the org.

Partner with integration vendors and enterprise customers to gather requirements and translate them into actionable product specs.

Present roadmap progress and risks clearly to leadership

9–12 years of experience with 5+ years in product management for SaaS products.

Hands-on experience building AI products is a strong plus; proficiency with AI tools is required.

Proficiency with analytics platforms (Mixpanel, Gainsight PX, Pendo, or similar) to measure and drive adoption.

Experience with third-party integrations and enterprise software ecosystems is a plus.

Strong product sense: can articulate problems clearly, write specs that start with "the why," and envision solutions at scale.

Solid grasp of software development, integrations, and system design—able to go deep with engineering partners.

Data-driven, analytical, and a self-starter who can take ownership from concept through completion.

Exceptional communicator and influencer—comfortable navigating ambiguity and building alignment across all levels.