Service Delivery Analyst

AI at Cvent: Leading the Future

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

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We have a rewarding and lucrative SDA position in the PSG-Events team for graduates with minimum 1 year of experience working on the Events tool in Client Services. SDAs will be dedicatedly working with Cvent’s Enterprise clients and shall be responsible for implementing their event requirements in Cvent software and provide support for the entire event life cycle. In addition, they will be required to prospect, gain proficiency in the Events Solution, drive Platform adoption and up sell their accounts. This job involves the person to learn all the features of the Events tool including OnArrival to support the onsite setup.

Work independently on Event Projects for dedicated Enterprise clients

Implement the information provided by the client and suggest best practices with ideal solutions

Work closely with Project Manager and the team in a Project Management environment

Work with other departments such as Sales, Creative, Technology, and Crowd Compass

Produce client deliverables such as event registration website, onsite setup,

Track time spent on projects and report it in SF repository system

Manage large scale and complex projects

Develop custom reports based on client requirements

Travel On-Site if requested by the client

Follow the process and produce quality projects

Provide exceptional customer service which results in renewals

Minimum of 1 year of work experience

Excellent communication skills in English (spoken and written). Must have knowledge about project management (scope, risk and time management). Prior role should have exposure to working with clients in a 1:1 environment

Aptitude for learning and applying new technologies and applying industry specific business knowledge

Should possess exceptional client servicing skills and ability to work independently and manage multiple projects, responsibilities and competing priorities in a fast-paced environment

Knowledge of HTML will be an added advantage

Proficient in leveraging common AI tools to support and accelerate client product adoption

Prior exposure to AI-based tools or platforms (e.g., AI chat/email assistant, automated task managers, or smart analytics tools) to support operational efficiency and productivity

Good to have: Foundational understanding or certifications in AI concepts (e.g., Coursera, Google AI Essentials, or LinkedIn Learning courses) to support adoption of emerging technologies in daily tasks