Product Manager, Growth AI Outreach Motion
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Key skills for this role
About the Role
Stripe is looking for a Product Manager to define and build an AI-powered outreach motion for self-serve customers. You will own the product vision for an AI specialist that provides personalized guidance across chat, voice, and email.
Key Skills for This Role
Responsibilities
- Define the AI specialist—what it knows, how it engages, where it draws the line, and when it hands off
- Own the product vision, strategy, and roadmap for the AI outreach motion
- Launch and scale the inbound motion across chat, voice, and email for prospects and new users
- Build the triage and qualification layer to route users appropriately
- Define escalation paths to vendor support and sales teams
- Scale past first interaction into onboarding and cross sell
- Own the revenue this motion produces and define success metrics
- Partner with engineering, AI/ML, design, data science, marketing, sales, and support
Requirements
- 5+ years of product management experience, taking products from strategy to shipped outcomes
- Experience building AI powered, conversational, or agentic products
- Track record of owning revenue or business outcomes through product led approaches
- Experience with hypothesis driven product development and experimentation at scale
- Ability to work across existing systems and synthesize them into a coherent product strategy
- Strong written and verbal communication, with ability to drive alignment across stakeholders
- An ownership mindset
- Experience with growth problems (acquisition, activation, onboarding) in B2B or B2B2C (preferred)
- Hands on familiarity with LLMs, conversational AI, or agentic architectures (preferred)
- Experience building across channels (chat, email, voice) (preferred)
- Background in scaling high touch human experiences through technology (preferred)
Full Job Posting
About Stripe
- Stripe is a financial infrastructure platform for businesses, used by millions of companies worldwide.
- The Growth team owns the product led growth motion for self serve customers, primarily startups and SMBs.
What you'll do
- Define the AI specialist—what it knows, how it engages, where it draws the line, and when it hands off.
- Own the product vision, strategy, and roadmap for the AI outreach motion.
- Launch and scale the inbound motion across chat, voice, and email for prospects and new users.
- Build the triage and qualification layer to route users appropriately.
- Define escalation paths to vendor support and sales teams.
- Scale past first interaction into onboarding and cross sell.
- Own the revenue this motion produces and define success metrics.
- Partner with engineering, AI/ML, design, data science, marketing, sales, and support.
Minimum Requirements
- 5+ years of product management experience, taking products from strategy to shipped outcomes.
- Experience building AI powered, conversational, or agentic products.
- Track record of owning revenue or business outcomes through product led approaches.
- Experience with hypothesis driven product development and experimentation at scale.
- Ability to work across existing systems and synthesize them into a coherent product strategy.
- Strong written and verbal communication, with ability to drive alignment across stakeholders.
- An ownership mindset.
Pay and benefits
- Annual salary range: CA$151,200 CA$226,800 for primary location (Toronto).
- Benefits may include equity, company bonus or sales commissions/bonuses, retirement plans, health benefits, and wellness stipends.
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