Product Manager and Resident Engineer
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Key skills for this role
About the Role
A multinational commercial vehicle company seeks a Product Manager and Resident Engineer in Dubai to monitor defects, resolve technical issues, and produce reports. Requires 10-15 years experience and strong technical and communication skills.
Key Skills for This Role
Responsibilities
- Monitor and report on recurring defects from the Service Desk system
- Communicate regularly with Regional Technical Support Engineers / Area Service Managers to resolve technical issues
- Assist in providing technical information and advice to importers and fleet operators
- Resolve customer complaints within given KPIs
- Produce reports and case histories on product failures
- Produce Top 10 Middle East defect report monthly for Truck and Bus
- Produce statistical analysis of failure rates from GA systems
- Represent the centre in meetings with company and Private Capital Importers
- Act as liaison between product and after sales portfolios
- Actively participate in Product Request process for preventative product engineering
- Create and distribute local information bulletins with Area Service Managers
Requirements
- 10 15 years of experience
- Experience in commercial vehicle industry
- Strong technical and communication skills
Full Job Posting
Job Summary
- Our client, a multinational commercial vehicle company is looking for a Product Manager and Resident Engineer to be based in Dubai.
Key Responsibilities
- Monitor and report on recurring defects from the Service Desk system.
- Communicate regularly with Regional Technical Support Engineers / Area Service Managers (Middle East), to resolve technical issues.
- Assist where required in providing technical information and advice to both importers and fleet operators.
- Resolve customer complaints to the satisfaction of the customer and the Company within the given KPIs.
- Produce reports and case histories in respect of product failures in accordance with given guidelines.
- Produce the Top 10 Middle East defect report monthly for Truck and Bus.
- Produce statistical analysis of failure rates from GA systems for all Middle East importers.
- Represent the centre in meetings within the company and with Private Capital Importers.
- Be an integral part of the Product Management Team and liaison between product and after sales portfolios.
- Actively participate in Product Request process for preventative product engineering.
- In collaboration with Area Service Managers (Middle East) create and distribute local information bulletins when required.
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