oracle
Product Manager
TPG Telecom
New South Wales, AUS
Full-time
Mid · 3+ years experience
Hybrid
Discovered 1 weeks ago
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As a Product Manager you will help drive and shape the direction of our customer platforms across TPG Telecom brands. Reporting into the Senior Manager - Omnichannel Platforms, you will help define the product strategy and roadmap in line with the overarching Customer Operations and Shared Services strategy.
To achieve this, you will collaborate with various business stakeholders to understand customer and business pain points, propose various ways to resolve the problems with new features or process improvements, and articulate the value it will bring to customers and business.
With a strong sense of platform ownership, you will be a virtual leader empowering and inspiring cross-functional delivery teams with clear objectives and benefits to deliver a seamless customer experience. By having a customer-centric and data-driven mindset you will assist in effective prioritisation and roadmap.
You'll make impact by
Scope and shape platform initiatives, working with various stakeholders and delivery teams
Break down complex problems and articulate its impacts to customers and business
Stay on top of initiatives and business milestones that could impact business KPIs
Assist leadership with decision making by presenting end to end customer/end user impacts and various solution proposals in concise business language
Partner with Service Designers to stay on top of customer needs and best practices
Use various analytic tools to quantify value, track KPIs and the success of initiatives
Monitor platform long term performance against KPIs and target strategic outcomes
Work closely with operational and support teams to understand root cause for repeat incident and defects as input into strategic solutions
Provide above inputs to backlog, forecasts and initiative planning and prioritisation
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