Logistics Operations Administrator

Responsible for delivering key administrative tasks, regular reporting and analysis to support key Logistics functions, initiatives and day to day operations. Management of all incoming email correspondence and cases from Sales channels, resolving or escalating issues in a timely manner and within agreed SLAs.

Working with our 3rd Party Logistics and transport providers to resolve product servicing and returns related queries and issues. Identifying operational and process improvements.

Management of the Logistics team outlook inbox and Salesforce cases

Respond to emails, track the status of all queries and ensure each query and escalation is actioned and resolved.

Deliver daily reporting along with analysis as required

Order Management

Administrative support of the “lost in transit” and “damaged in transit” claims process

Manage Returns Portal, related escalations and operational tasks

Support inbound freight tracking capabilities

Support coordination regular stock recalls from channels and manage returns into the warehouses

OBSE stock management

Product Servicing operations, inventory management and related investigations

Proactively recommend opportunities for improvement to drive down the Logistics escalations and queries being received

Regular communication with and management of the 3PL partners and manufacturers to optimise operations

Management of device unlocking functionality

Investigation and resolution of stock in transit issues

SKU management

General logistics operations administration