Logistics Operations Administrator (12-month FTC)

Role overview

Key responsibilities

• Manage the Logistics team Outlook inbox and Salesforce cases.
• Respond to emails, track query status and resolve or escalate issues within agreed SLAs.
• Deliver daily reporting and analysis as required.
• Manage order administration, the Returns Portal and related escalations.
• Support lost-in-transit and damaged-in-transit claims administration.
• Support inbound freight tracking capabilities.
• Coordinate stock recalls from channels and manage returns into warehouses.
• Manage OBSE stock, product servicing operations, inventory and related investigations.
• Recommend process improvements to reduce logistics escalations and queries.
• Manage communication with 3PL partners and manufacturers to optimise operations.
• Manage device unlocking, investigate stock-in-transit issues and maintain SKU records.
• Complete general logistics administration and other tasks supporting the Logistics function.

Workplace

• Flexible hybrid way of working from home and the office.

Benefits

• Free mobile plan through the Stay Connected Mobile program.
• Free high-speed NBN plan of up to 500 Mbps through the Stay Connected NBN program.
• Additional annual leave through Your Leave.
• Access to the TPG Learning Hub and internal development opportunities.
• Access to corporate partner discounts.

Requirements

• Ability to manage logistics administration, reporting and day-to-day operational support tasks.
• Ability to manage incoming email correspondence and Salesforce cases, resolving or escalating issues within agreed SLAs.
• Ability to work with third-party logistics and transport providers to resolve servicing and returns issues.
• Ability to track, investigate and resolve freight, stock-in-transit and product servicing issues.
• Ability to identify and recommend operational and process improvements.