Product Management Associate - CRM

Description and Requirements

• Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Description and Requirements

• Support the planning, prioritization, testing, and delivery of Service360, workflow automation, AI, and digital product initiatives.
• Partner with Service, Operations, Sales, and Technology teams to gather requirements, develop user stories, manage product backlogs, and ensure solutions align with business needs.
• Analyze associate feedback, operational challenges, customer journeys, and business processes to identify opportunities for process improvement, automation, and enhanced user experiences.
• Coordinate pilot activities, testing efforts, release readiness, training support, stakeholder communications, and adoption tracking.
• Evaluate AI and automation opportunities that improve productivity, streamline servicing processes, and enhance customer and broker experiences.

Description and Requirements

• 2-5 years of experience in product management, business analysis, service operations, process improvement, project delivery, or a related field.
• Strong understanding of customer service operations, workflows, case management, and business process management, with experience gathering business requirements, creating user stories, facilitating testing activities, and working within notable delivery frameworks.
• Strong analytical and problem-solving skills with the ability to translate business needs into practical technology solutions.
• Excellent communication, stakeholder management, and collaboration skills with the ability to work effectively across business and technology teams.
• High School Diploma or GED equivalent.
• Ability to apply AI in high value scenarios to improve effectiveness, quality, and business impact, while structuring work to combine AI with subject matter expertise.

Description and Requirements

• Prior experience working within Group Benefits, including customer onboarding, broker servicing, account management, implementation, service operations, underwriting, renewals, or ongoing customer support functions.
• Experience supporting CRM, Salesforce, Service360, Book of Business Management, workflow automation, case management, or digital transformation initiatives and working within Agile workflows.
• Experience leveraging AI tools such as Microsoft Copilot, OpenAI, Claude, Gemini, or similar technologies to improve productivity, automate work, generate insights, or support business decision-making.
• Bachelor's degree or higher.

Description and Requirements

• The expected salary range for this position is $100,000- $130,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
• Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
• As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
• Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!