avature
Implementation System Analyst II
MetLife
Tampa, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 55000-72000 yearly / year
Discovered Today
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
Description and Requirements
- Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
Description and Requirements
- Specialty Market Implementation focuses on providing a best-in-class onboarding experience for group customers new to MetLife or adding new products to their current benefit offering.
- The Implementation Systems Analyst (ISA) supports the onboarding process by reviewing plan designs and additional case materials to set up internal systems across all lines, initiating the billing process, and delivering contracts for customers with 2-999 eligible lives for TPA, PEO, Association/Union/Trust and Affinity & Member Benefits (AMB) organizations.
- This role, while individual in nature, requires a detail-oriented focus, task and deadline-driven based on the effective date of coverage, while remaining communicative and consultative to customer-facing partners including Implementation Leaders, Service, and Sales. Direct communication with customer is a must. Our main goal is always to keep the customer at the center of every action taken and every decision made.
Description and Requirements
- Create and manage plans, billing, and administration installations across all MetLife systems and product lines for multiple customers simultaneously, while maintaining organizational goals and key metrics aligned to processing times and quality.
- Review, update, and deliver contractual documents in partnership with Contract Analysts, initiate first month's billing, resolve member-level discrepancies, and track key milestones and tasks through the workflow tool with accurate case documentation.
- Communicate implementation timeline changes and provisional updates impacting customer setup to key stakeholders including Implementation Leaders, Sales, Service, Underwriting, Claims, and Vendors.
- Proactively identify and resolve potential issues or delays by reviewing system feeds, product and process reporting, and collaborating with IT partners; contribute to annual process reviews and recommend improvements to maximize efficiency and customer centricity.
- Maintain accurate workflow documentation, continuously learn new processes and systems, support team members with questions and case processing, and actively participate in training and daily team huddles.
Description and Requirements
- 3+ years relevant business experience.
- Strong time management, organizational, and critical thinking skills with keen attention to detail and the ability to manage multiple projects with competing priorities simultaneously.
- Strong personal computer skills with experience in Microsoft Office Products (Word, Excel, PowerPoint, etc.).
- Detail-oriented and organized with the ability to manage multiple projects and competing priorities simultaneously, strong customer-facing and relationship skills, and a proactive approach to problem-solving with excellent attention to detail within tight timeframes.
- Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.
- High school diploma or equivalent.
Description and Requirements
- Bachelor's Degree.
- 5-7 years of experience in the field of insurance.
- Strong customer service and project management skills.
Description and Requirements
- The expected salary range for this position is $55,000 - $72,000 . This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
- Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
- As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
- Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
About MetLife
Insurance46000 employeesFounded 1868
Global provider of insurance, annuities, and employee benefits.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MetLife
Assistant Manager- Operations
Noida, IND
ManagerFull-time
The employer is seeking an Assistant Manager to manage operational governance, reporting, compliance monitoring, and business-continuity activities. The role requires stakeholder-management, data-analysis, reporting, com
Discovered TodayView →
Insurance Specialist
, UAE
SeniorFull-time
General Information Location Dubai, United Arab Emirates Working Schedule Full-Time Work Arrangement In Office Relocation Assistance Available No Posted Date 15-Sep-2026 Job ID 20638 ### Description and Requirements The
Discovered TodayView →
Director AI Tools Deployment at Scale
New York City, USA
Discovered TodayFull-time
HR Business Partner
Cary, USA
Discovered TodayFull-time
Director - Enterprise Architecture
Cary, USA
Discovered TodayFull-time
Assistant Manager- Operations
Noida, IND
Discovered TodayFull-time
Insurance Specialist
, UAE
Discovered TodayFull-time
Ops Readiness Lead Absence & Disability
, USA
Discovered YesterdayFull-time
Program Manager - Risk Technology
New York City, USA
Discovered YesterdayFull-time
Principal Architect - Finance & ERP
Cary, USA
Discovered YesterdayFull-time