Product Engineer

• Strong knowledge of overall system operation, system integration, and system calibrations.
• Support internal and external customers in the operation, installation, upgrade, diagnosis, repair and application of systems.
• Act as a two way conduit of information between design teams, and tech support and service personnel.
• Strong oral and written communication skills.
• Very adept at 7-step trouble-shooting, including driving learning and standardization where appropriate.
• Able to step into a difficult beta and sustaining escalation, analyze data from various sources, and, working with divisional experts when necessary, provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
• Respond to situations where first-line support has failed to resolve problems by providing written plans of action by e-mail or hands-on assistance at customer sites in the US, Asia, and Europe.
• Analyze product performance for key contributors to poor performance and work with engineering teams to understand root cause and develop improvement plans.
• Write technical reports to communicate issues, analysis, technical assessments, system status, and engineering recommendations.
• Implement and track progress of the NPI/Sustaining work. This will include Diagnostic improvements, software feature requirements development, training plans and documentation planning and contribution.
• Work closely with Engineering, attending concept and design reviews to provide feedback on serviceability of new designs and potential improvements.
• Participate in NPI Best Practice teams to spread knowledge across product divisions.
• Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
• Drive small projects in matrix environment
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.
• Normally receives little instruction on day-to-day work, general instructions on new assignments.
• 25% travel domestic & foreign.

• Clean room experience, is preferred.
• Hands-on experience on semi-conductor equipment
• Strong Knowledge and hand on experience with Networking, Servers, Unix Operating System.

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

We offer a competitive, family friendly total rewards package.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.

KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment.

Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

Please ensure that you have searched KLA’s Careers website for legitimate job postings.

KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.

If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.

We take your privacy very seriously and confidentially handle your information.