Product Delivery Manager - Loyalty
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Role Overview
Lead end-to-end delivery of Riyadh Air’s loyalty technology portfolio and ensure strategic initiatives are delivered on time, within budget, and to high quality standards.
Implement and enhance loyalty capabilities across rewards, tiers, partner integrations, co-brand programs, and digital loyalty experiences.
Work with Product, Engineering, Commercial, Digital, and external technology partners across Agile, Waterfall, or hybrid delivery methods.
Plan releases, manage roadmaps, mitigate risks, establish governance, and support operational readiness for product launches.
Oversee complex technology integrations and loyalty platform implementations supporting the airline’s guest loyalty experience.
Key Skills for This Role
Full Job Posting
About Riyadh Air
Riyadh Air is a digitally native national airline headquartered in Saudi Arabia.
The airline aims to connect the Kingdom to more than 100 destinations and transform Saudi Arabia into a global aviation and trade hub.
About the Role
Lead end-to-end delivery of Riyadh Air’s loyalty technology portfolio and ensure strategic initiatives are delivered on time, within budget, and to high quality standards.
Implement and enhance loyalty capabilities across rewards, tiers, partner integrations, co-brand programs, and digital loyalty experiences.
Work with Product, Engineering, Commercial, Digital, and external technology partners across Agile, Waterfall, or hybrid delivery methods.
Plan releases, manage roadmaps, mitigate risks, establish governance, and support operational readiness for product launches.
Oversee complex technology integrations and loyalty platform implementations supporting the airline’s guest loyalty experience.
About You
- Degree qualified with a minimum of 8+ years of experience in technology delivery, project management, or digital transformation.
- Significant experience leading large-scale cross-functional initiatives within complex environments.
- Deep understanding of Agile delivery, project governance, stakeholder management, vendor management, and end-to-end technology delivery across multiple platforms and systems.
- Additional value comes from managing complex delivery portfolios, influencing senior stakeholders, driving operational readiness, fostering high-performing teams, and focusing on customer outcomes and business value.
Application
- Applications will be reviewed by the Talent Acquisition team after submission.
Responsibilities
- Lead end-to-end delivery of Riyadh Air’s loyalty technology portfolio.
- Ensure strategic initiatives are delivered on time, within budget, to quality standards, and with measurable business value.
- Implement and enhance loyalty capabilities across the Offer and Order ecosystem.
- Deliver rewards accrual and redemption, tier management, partner integrations, co-brand programs, and digital loyalty experiences.
- Coordinate with Product, Engineering, Commercial, Digital, and external technology partners.
- Drive delivery outcomes through Agile, Waterfall, or hybrid methodologies.
- Plan releases, manage delivery roadmaps, mitigate risks, and establish governance frameworks.
- Enable successful product launches and operational readiness.
- Foster high-performing teams and champion agile delivery excellence, accountability, innovation, and continuous improvement.
- Oversee complex technology integrations and loyalty platform implementations.
- Align diverse stakeholder groups and competing priorities across the digital ecosystem.
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