Product Delivery Lead
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Key skills for this role
About the Role
Iberdrola seeks a highly technical Product Delivery Lead to bridge sales and customer success by onboarding enterprise customers onto a SaaS platform. You will manage complex data integration, ontology mapping, and delivery projects to accelerate time-to-value.
Key Skills for This Role
Responsibilities
- Lead end to end technical onboarding and implementation of SaaS solutions for new enterprise customers
- Serve as primary bridge between customer's technical teams and internal engineering/data teams to define data ingestion strategies
- Manage complex data requirements, including leading ontology mapping exercises to align customer data with AI models
- Develop, manage, and execute detailed delivery project plans, ensuring timelines and milestones are met
- Partner with Business Developer to ensure smooth handover from sales cycle and align on strategic customer goals
- Create repeatable, scalable onboarding playbooks to reduce friction and speed up delivery lifecycle
- Troubleshoot early stage data integration roadblocks for frictionless transition to business as usual platform usage
Requirements
- Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Administration, or related field
- 5+ years of experience in technical delivery, SaaS implementation, solutions architecture, or technical account management
- Proven track record of onboarding B2B enterprise customers with heavy data integration requirements
- Hands on experience with data ingestion pipelines, APIs, ETL processes, and complex data mapping/ontology mapping
- Experience working alongside sales or business development teams in a fast paced tech environment
- Certifications in Project Management (e.g., PMP, Prince2, Scrum Master) are highly valued
- Certifications or coursework in Data Engineering, Cloud Architecture, or Database Management are a bonus
Full Job Posting
Role Overview
- We are looking for a highly technical, execution focused Product Delivery Lead to bridge the gap between closed sales and active customer success.
- You will own the critical onboarding phase, ensuring new enterprise customers are seamlessly integrated into our SaaS platform despite complex data requirements.
- Your ultimate goal is to accelerate Time to Value for customers, enabling them to leverage Agentic AI tools and sustainability solutions.
Jobs To Be Done
- Lead end to end technical onboarding and implementation of SaaS solutions for new enterprise customers.
- Serve as primary bridge between customer's technical teams and internal engineering/data teams to define and execute data ingestion strategies.
- Manage complex data requirements, including leading ontology mapping exercises to ensure customer data aligns with our AI models.
- Develop, manage, and execute detailed delivery project plans, ensuring timelines, milestones, and customer expectations are met.
- Partner closely with the Business Developer to ensure smooth handover from sales cycle and align on strategic customer goals.
- Create repeatable, scalable onboarding playbooks to continuously reduce friction and speed up delivery lifecycle.
- Troubleshoot early stage data integration roadblocks, ensuring frictionless transition into business as usual platform usage.
Education Requirements
- Bachelor's Degree in Computer Science, Information Systems, Engineering, Business Administration, or a related field.
- Certifications in Project Management (e.g., PMP, Prince2, Scrum Master) are highly valued.
- Bonus points for certifications or coursework in Data Engineering, Cloud Architecture, or Database Management.
Experience
- 5+ years of experience in technical delivery, SaaS implementation, solutions architecture, or technical account management.
- Proven track record of successfully onboarding B2B enterprise customers with heavy data integration requirements.
- Hands on experience navigating data ingestion pipelines, APIs, ETL processes, and complex data mapping/ontology mapping.
- Experience working alongside sales or business development teams in a fast paced, high growth tech environment.
Skills and Competencies
- Delivery Management: Exceptional project management skills with ability to manage scope creep and keep complex deployments on schedule.
- Technical Fluency: Deep understanding of how data flows between systems; confidently discuss APIs, data ingestion, and ontology mapping with engineers.
- Product Mastery: Rapid ability to deeply understand entire product portfolio and how modules interact with customer data.
- Client Management: Excellent executive presence and communication skills; translate technical data requirements into clear business outcomes.
- Problem Solving: Proactive, fix it first mentality when dealing with data integration bottlenecks.
KPIs
- Time to Value (TTV): Reduction in average days from contract signature to customer's first successful use of AI insights.
- Onboarding Success Rate: Percentage of customer implementations delivered on time and within scope.
- Data Integration Efficiency: Reduction in manual interventions or rework during data mapping and ingestion phases.
- Customer Satisfaction (CSAT): High satisfaction scores tied to onboarding and delivery experience.
- Playbook Adoption: Successful creation and internal adoption of standardized delivery processes.
Why Us
- Opportunity to shape the future of AI for sustainability and drive meaningful impact in the global energy sector.
- Work alongside a passionate, mission driven team and play a pivotal role in delivering innovative solutions to environmental challenges.
Mobility Information
- Any applicant who is not a citizen of the country of the vacancy will be subject to compliance with applicable immigration requirements to legally work in that country.
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