Product Analyst - Client Support

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 700 employee associates, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We seek talented individuals to join our team and help us aggressively grow our North American footprint for our on-premises and 100% cloud-based ERP solutions.

We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

Job Title: Product Analyst - Client Support – Finance Functional

Location: India (Mumbai / Pune)

The Product Analyst - Client Support position will be responsible for delivering functional, product level support for our world class ERP and other business applications. This role will be a part of a team at our India Operations and will be responsible for ensuring that our customers who log support tickets receive nothing but the most positive of experiences while troubleshooting their questions. This role will perform as a resource for Client Support and aid in overall success of the support team. It will also follow our standard processes around providing support and delivering to defined Key Performance Indicators (KPIs).