Implementation Consultant

Conduct discovery workshops to understand customer business processes and operational requirements.

Analyze current workflows and recommend software configurations aligned with best practices.

Translate business requirements into functional system designs and implementation plans.

Configure and validate application settings to meet customer needs.

Support data migration, testing, validation, and go-live activities.

Identify implementation risks and provide mitigation recommendations.

Deliver virtual and on-site end-user training programs.

Develop customer-specific training materials and documentation.

Facilitate workshops and knowledge-transfer sessions for customer teams.

Guide customers through organizational and process changes associated with new software adoption.

Encourage user engagement and ensure customers are prepared for successful go live.

Support assigned implementation workstreams within scope, schedule, and budget.

Attend and provide input into regular project status meetings with customer stakeholders.

Support meeting implementation milestones and maintain project documentation.

Partner with Project Managers to ensure successful delivery outcomes.

Support post-go-live stabilization and customer transition to support teams.

Build trusted advisor relationships with customers.

Serve as a subject matter expert throughout the implementation lifecycle.

Proactively identify opportunities to improve customer processes and software utilization.

Ensure a high level of customer satisfaction and successful adoption.

Work closely with Product, Development, Support, and Customer Success teams.

Provide customer feedback to influence future product enhancements.

Share implementation best practices and contribute to continuous process improvement initiatives.

Customer Focus

Business Process Analysis

Solution Consulting

Project Delivery

Stakeholder Management

Training & Facilitation

Change Management

Problem Solving

Time Management

Communication & Presentation Skills

In this role, you will:

Deliver successful customer implementations on time and within scope.

Drive strong user adoption and customer satisfaction.

Build trusted relationships with stakeholders.

Help customers optimize their operational processes.

Serve as a product and industry expert.

Contribute to improved implementation methodologies and best practices.

Competitive salary and incentive program.

Flexible remote/hybrid working environment.

Career growth opportunities within a global software organization.

Opportunity to work with industry-leading ERP, DMS, and Rental technology.

Collaborative, customer-focused culture.

Ongoing learning and professional development opportunities.

VitalEdge is an Equal Opportunity Employer