Partner Integration Lead

Position Overview

Key Responsibilities

• Integration Coordination:
• Lead the end-to-end coordination of all technical interfaces between partner products and our platform.
• Act as the primary point of contact for partners during the discovery, development, and testing phases of integration.
• Relationship & Communication Management:
• Maintain and cultivate deep technical relationships with partner counterparts to ensure long-term collaboration.
• Facilitate communication between the Partner’s product team and our internal Engineering/Product teams to ensure requirements are clearly understood and executed.
• Translate technical milestones and "blockers" into clear business updates for the VP of Partner Management and other stakeholders.
• Project Management:
• Maintain and track project timelines, status reports, and documentation for all active integrations.
• Organize and lead regular "sync" meetings to keep all parties aligned on deliverables and deadlines.
• Support Coordination:
• Collaborate closely with the internal support team and external partners to ensure all issues, bugs, or escalations related to the interface are effectively triaged and resolved.
• Problem-Solving & Continuous Improvement:
• When integrations stall, generate options rather than just reporting status — rescoping, resequencing, phasing rollouts, or proposing interim workarounds that keep delivery on track.
• Constructively challenge established processes, requirements, and timelines — on both sides of the partnership — whenever a better or faster path to delivery exists.
• Capture lessons learned from each integration and convert them into reusable playbooks, templates, and process improvements that make every subsequent integration faster.

Required Skills & Education

• The "Translator" Skillset:
• Strong ability to understand technical concepts (APIs, data flows, system logic) and explain them to non-technical audiences.
• Experience in Project Management or Partner Operations, ideally in a software or technology-driven environment.

Soft Skills

• Exceptional organizational and coordination skills.
• Strong written and verbal communication (essential for managing international stakeholders).
• A proactive approach to problem-solving and risk mitigation.
• Resourcefulness and inventive thinking — comfortable working through ambiguity and finding a workable path when the standard approach falls short.
• Constructive assertiveness: the confidence to challenge the status quo and influence stakeholders across internal and partner organizations, even without formal authority.

Education

Professional Experience