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Support the day-to-day administration of utilities frameworks and contracts.
Act as a point of contact for customers and suppliers, responding to enquiries and directing requests appropriately.
Help maintain positive relationships with customers and suppliers to support effective contract delivery.
Assist with the collection and maintenance of supplier and customer information.
Coordinate customer and supplier communications, including newsletters, updates and engagement activities.
Support the development, distribution and analysis of customer surveys.
Help organise meetings, user groups and stakeholder engagement activities.
Maintain communication records and ensure information is shared accurately and on time.
Maintain and update portfolio management information, including spend and savings data.
Produce regular reports and statistics using information from a range of sources.
Identify data discrepancies and escalate issues where required.
Support the team in monitoring and reporting contract and portfolio performance.
Support the preparation and maintenance of procurement documentation, templates and guidance materials.
Assist with administrative activities relating to procurement exercises and contract management.
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Prepare meeting papers, presentations, reports and minutes as required.
Maintain accurate records and filing systems in line with organisational requirements.
Work collaboratively across the Utilities Team to support delivery of team objectives.
Contribute ideas for improving processes, customer service and ways of working.
Provide flexible support across portfolio activities as required.
This role is a permanent level transfer position. .
All candidates will be invited to an informal discussion with the Hiring Manager.
Informal discussion dates tbc.
If you have specific questions about the role, please contact
Read our Candidate Guide for further information on our recruitment and application processes.
Scotland’s devolved government develops policy and delivers public services for people across Scotland.
Visit company websiteJobs and hiring trendsGBP 34936-37894 yearly / year
Full-time
Entry
Hybrid
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