Processing Coordinator - Permits

Responsible for a positive Planning & Development customer experience at the front counter. Setting tone of service excellence through intake of application and entire permit process through to issuance.

Accountable for intake, acceptability review (measurements, completeness of documentation), fee confirmation, assignment, and pre-issuance review and issuance of all building, development, and engineering permits.

Proving administrative support to and liaising with internal divisions, contractors, engineers, surveyors, developers and the public and other government agencies through the application and permit process, including questions and inquiries related to permits and subdivisions.

Accountable for intake, acceptability review, fee confirmation, assignment, pre-issuance review and issuance of licenses of P&D Licenses (ie: Sidewalk café, temp signs, etc).

Manages the workflow of public complaints relative to building code, Land-use bylaws, Engineering standards and other regulations pertaining to development in a timely manner.

Prioritizes inquiries and requests for services and assigning to appropriate staff.

Responsible for records management.

Subject matter experts on permit licensing and compliance software.

Responsible for cash, payment and deposit management, refund requests & cheque requisitions.

Responsible for setting up and maintaining contractor accounts and files, including financial documentation.

Assisting with FOIPOP Requests – Print, scan, mail, email permits and hard copies of contents from lot filing systems according to the FOIPOP regulations for Legal.

Use of internal and external mapping tools and software.

Assist and provide on the job training to new and existing Development personnel.

Completion of grade 12

An administrative or business certificate from a recognized educational institution

Must have at least five (5) years of recent customer service experience dealing with the public