Process Doc Specialist

Process Documentation Specialist, Senior

Responsibilities

• Create, edit and maintain Support or Blackbaud end user documentation, which may include e-learning materials
• Understand the business requirements, functional requirements or technical requirements of Support functions to identify improvements and develop documentation for internal and external users
• Analyze adoption of Support documentation and tools to determine efficacy and prioritize improvements
• Create new documentation or update existing documentation to accurately reflect changes in Support functions or processes
• Research, review, and collect available technical information as basis for Support documentation
• Suggest, refine and document improvements to Support documentation and processes
• Outline a long-term Support documentation storage strategy
• Ensure documentation integrity through regular audits of Support documentation
• Control access to Support documentation
• Create and maintain templates for documentation standards
• Train employees on efficient documentation usage
• Gain support of Support leadership on documentation and optimization strategies