Process Coordinator/System Administrator

Overview

System & Operations Coordination

• Act as the primary coordinator between inspectors, technical heads, and the application developer
• Collect, analyze, and consolidate system issues, improvement requests, and functional gaps from end users
• Track day-to-day system issues related to inspection reports, certificates, workflows, and data accuracy
• Follow up with the developer on bug fixes, enhancements, and deployment updates
• Support inspectors in the correct use of the application and ensure adherence to defined processes
• Understand existing inspection, certification, and reporting workflows
• Map operational processes into system tasks, workflows, and user requirements
• Participate in user acceptance testing (UAT) and verify implemented changes

Quality Assurance & Document Control

• Maintain QA documentation, including procedures, work instructions, templates, and records
• Control and update inspection logs, system records, and audit-related documents
• Ensure document version control, traceability, and proper approvals

Required Skills & Competencies

• Strong coordination and communication skills
• Good understanding of business processes and operational workflows
• Ability to work with both technical teams (developers) and field teams (inspectors)
• Basic understanding of QA systems and document control
• Comfortable working with web-based applications and digital platforms
• Problem-solving mindset with follow-through capability

Preferred Qualifications

• Diploma or bachelor's degree in engineering, Quality, IT, or Business Administration
• Experience in inspection, certification, QA, or compliance-driven environments is an advantage
• Familiarity with ISO-based management systems (ISO 9001, ISO/IEC 17020, etc.) is a plus
• Experience coordinating with software developers or IT vendors is preferred