Priority Relationship Manager - Distribution Network

Job Summary

Key Responsibilities

• Maximize sales performance to achieve given revenue targets (self and branch) through liability products [Current /Savings /Term deposits], wealth management products and asset related products (secured, unsecured) • Generate new business via sales promotions, out-marketing calls and presentations and in-branch contacts • Participate actively in branch sales planning to generate action plans for meeting targets • He/She is aware of bank’s Misselling & Sales Policies and ensure adherence all the time. • Ensure high level of customer service in the Branch. Manage difficult customer situations • Ensure compliance with internal and external guidelines and ensure minimal comments in audits and other inspections • Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs • Ensure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authorities • Ensure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaints • Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better-quality service • Take responsibility for general reconciliation and control activities • Find ways to improve operational efficiency and control costs to meet cost budgets • Be multi-skilled to handle all kinds of transactions and services in the bank • Manage growth and attrition of the base, facilitate customer up-streaming. Improve product per customer