indeed
Principal SRE
Alpheya
Abu Dhabi, UAE
Full-time
Executive
Onsite
Discovered 1 weeks ago
Site reliability engineeringKubernetesMicrosoft AzureSaaS operationsService managementIncident management
Free
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Site reliability engineeringKubernetesMicrosoft Azure
Role Overview
The role owns the customer service purchased by banks, including SLAs, incident reviews, audits, disaster recovery, and tenant operating costs.
The position reports to the CTO and owns SaaS operations end to end, from Kubernetes clusters to quarterly service reviews with bank executives.
Key Skills for This Role
Site reliability engineeringKubernetesMicrosoft AzureSaaS operationsService managementIncident management
Full Job Posting
About Alpheya
Alpheya is a wealth-management technology company headquartered in Abu Dhabi.
The company builds tailored investing experiences for banks across mobile apps, advisor portals, and back-office portals.
Its shared platform covers the full order-to-custody lifecycle and runs as SaaS on Microsoft Azure, with on-premises delivery for some banks.
The Role
The role owns the customer service purchased by banks, including SLAs, incident reviews, audits, disaster recovery, and tenant operating costs.
The position reports to the CTO and owns SaaS operations end to end, from Kubernetes clusters to quarterly service reviews with bank executives.
What You Will Own
- Own service management for every SaaS customer, including SLA reporting, incident communications, post-incident reviews, security questionnaires, audits, and support models.
- Manage release calendars, environment promotion, rollback discipline, production changes, and bank change or freeze windows.
- Lead disaster recovery, business continuity, backup verification, patching, vulnerability management, capacity planning, and tenant cost modeling.
- Create a repeatable tenant onboarding runbook for new banks.
- Operate two new Azure regions with data residency, disaster recovery, and support coverage.
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