Principal SRE

About Alpheya

The Role

Core Ownership Areas

• Own SLA definition and reporting, incident communications, post-incident reviews, security questionnaires, audit cycles, and customer service-desk support models.
• Own release calendars, environment promotion, rollback discipline, production change management, and coordination with bank change and freeze windows.
• Lead disaster recovery, business continuity, backup verification, patching, vulnerability management, capacity planning, and tenant cost modeling.
• Create a repeatable tenant onboarding runbook for new bank go-lives.
• Operate two new Azure regions with data residency, disaster recovery, and support coverage.
• Manage outsourcing compliance operations with bank risk teams under ISO 27001, SOC 2, and European or Gulf outsourcing regulation.

First Six Months

• Deliver four bank go-lives across two geographies with agreed SLAs, escalation paths, and incident procedures.
• Run and document a disaster-recovery exercise for at least one production environment.
• Establish an on-call rotation covering both regions without relying on exceptional individual effort.
• Create a tenant cost model and capacity plan for the full estate.

Required Experience

• At least 12 years in production operations, including several years leading multi-tenant SaaS operations.
• Experience owning customer-facing service management, leading severity-one bridges, presenting post-incident reviews to customer executives, and completing customer audits.
• Experience building or scaling an SRE or platform-operations team and designing regional on-call coverage.
• Kubernetes and cloud expertise sufficient to evaluate failure modes, disaster recovery design, and capacity claims.
• Working knowledge of Azure regions, availability zones, networking, private connectivity, identity, and quota planning.
• Experience with ISO 27001, SOC 2, or bank outsourcing regulation in the European Union or Gulf.

Preferred Experience

• Wealth management, brokerage, or capital-markets domain exposure is preferred.
• Experience operating streaming or workflow infrastructure such as Temporal or Kafka is preferred.
• Experience delivering on-premises software to enterprise customers is preferred.