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Product Manager / Solution Designer – ServiceNow GRC / IRM Job Title Product Manager / Solution Designer – ServiceNow GRC / IRM Experience 10–16 Years Location Hyderabad (Hybrid)

Job Summary We are looking for an experienced ServiceNow GRC / IRM Product Manager & Solution Designer with strong expertise in Integrated Risk Management (IRM), Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Business Analysis capabilities. The ideal candidate will lead enterprise governance, risk, and compliance transformation initiatives using the ServiceNow platform. The role involves solution architecture, product strategy, stakeholder management, requirement analysis, and implementation governance for enterprise-wide GRC/IRM programs. The candidate should possess strong expertise in ServiceNow IRM/GRC modules, enterprise risk frameworks, compliance management, and business process analysis while collaborating with business, security, audit, compliance, and technology teams.

Key Responsibilities

Lead architecture, design, and implementation of ServiceNow GRC / IRM solutions across enterprise environments. Define product vision, roadmap, and strategic direction for ServiceNow IRM capabilities. Design and implement solutions for:

Integrated Risk Management (IRM) Business Continuity Management (BCM) Third-Party Risk Management (TPRM) Policy & Compliance Management Audit Management Risk & Control Frameworks

Conduct business analysis, requirement gathering, process assessment, and stakeholder workshops. Translate business and compliance requirements into scalable ServiceNow solutions. Drive enterprise governance and standardization for risk and compliance processes. Collaborate with security, audit, legal, vendor management, and business teams. Define governance models, workflows, KPIs, reporting, and operational dashboards. Provide consulting and thought leadership on risk management, resilience, and regulatory compliance. Ensure successful solution delivery through coordination with development and implementation teams. Support solution estimation, architecture reviews, and proposal creation.

Required Skills & Qualifications Mandatory Skills

10–16 years of overall IT experience. Strong expertise in ServiceNow GRC / IRM solution design and implementation. Hands-on experience with:

IRM BCM TPRM Policy & Compliance Risk Management

Strong understanding of governance, risk, and compliance frameworks. Experience in business analysis, requirement gathering, and stakeholder management. Knowledge of enterprise risk management and regulatory compliance standards. Experience in creating solution architecture and product roadmaps. Excellent communication, presentation, and documentation skills.

Preferred Qualifications

ServiceNow CIS-IRM Certification ServiceNow CSA Certification ITIL Certification Risk or Compliance certifications such as:

CISA CRISC ISO 27001 COBIT

Experience in Agile / Scrum methodologies Exposure to cybersecurity and operational resilience programs

Soft Skills

Strong leadership and ownership mindset Excellent analytical and problem-solving abilities Ability to engage with senior business and technology stakeholders Strong collaboration and communication skills Strategic thinking with execution focus

Providence’s vision to create ‘Health for a Better World’ aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization’s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.

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