Principal Business Analyst – Digital Onboarding & Process Transformation
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Key skills for this role
About the Role
DICETEK LLC seeks a Principal Business Analyst to lead digital onboarding, KYC transformation, and process automation in the Wallet and Banking ecosystem. The role requires 10-12+ years of experience in Business Analysis or Digital Transformation within Banking, Payments, or FinTech.
Key Skills for This Role
Responsibilities
- Lead end to end digital onboarding, KYC/KYB, customer lifecycle and compliance transformation initiatives
- Drive conversion of manual and offline processes into digital self service and STP journeys
- Design digital onboarding journeys leveraging eKYC, Emirates ID, biometrics, OCR, AML screening, sanctions screening and risk scoring
- Partner with Product, Operations, Compliance, Risk, Fraud and Technology teams to define future state operating models
- Develop BRDs, FRDs, user stories, process flows, customer journey maps and solution blueprints
- Lead process re engineering initiatives to improve customer experience, efficiency and regulatory compliance
- Identify automation opportunities using AI, workflow platforms and intelligent document processing solutions
- Support strategic initiatives across Wallet, Payments, Lending, Universal Account and Digital Banking domains
- Lead UAT activities and ensure delivered solutions meet business requirements and acceptance criteria
- Drive Agile ceremonies including sprint planning, backlog grooming and release readiness
- Define and monitor KPIs including onboarding conversion, STP rates, turnaround time and operational efficiency
- Provide mentorship and leadership to business analysts and project teams
Requirements
- 10–12+ years of experience in Business Analysis, Product Delivery or Digital Transformation within Banking, Payments or FinTech
- Strong experience in digital onboarding, KYC/KYB, AML, customer due diligence and regulatory compliance
- Proven experience leading process digitization and STP transformation initiatives
- Strong understanding of digital wallets, payments, lending products and API integrations
- Experience with JIRA, Confluence, Figma, Visio and process modelling tools
- Strong stakeholder management and leadership capabilities
- Exposure to AI, Generative AI and intelligent automation technologies
- CBAP, PMI PBA, Agile or similar certifications preferred
Full Job Posting
Overview
- We are seeking an experienced Principal Business Analyst – Digital Onboarding & Process Transformation to lead strategic business transformation initiatives across the Wallet and Banking ecosystem.
- The role is responsible for driving digital onboarding, KYC transformation, process automation, STP enablement, regulatory compliance, and customer journey digitization.
Key Responsibilities
- Lead end to end digital onboarding, KYC/KYB, customer lifecycle and compliance transformation initiatives.
- Drive conversion of manual and offline processes into digital self service and Straight Through Processing (STP) journeys.
- Design digital onboarding journeys leveraging eKYC, Emirates ID, biometrics, OCR, AML screening, sanctions screening and risk scoring.
- Partner with Product, Operations, Compliance, Risk, Fraud and Technology teams to define future state operating models.
- Develop BRDs, FRDs, user stories, process flows, customer journey maps and solution blueprints.
- Lead process re engineering initiatives to improve customer experience, efficiency and regulatory compliance.
- Identify automation opportunities using AI, workflow platforms and intelligent document processing solutions.
- Support strategic initiatives across Wallet, Payments, Lending, Universal Account and Digital Banking domains.
- Lead UAT activities and ensure delivered solutions meet business requirements and acceptance criteria.
- Drive Agile ceremonies including sprint planning, backlog grooming and release readiness.
- Define and monitor KPIs including onboarding conversion, STP rates, turnaround time and operational efficiency.
- Provide mentorship and leadership to business analysts and project teams.
Requirements
- 10–12+ years of experience in Business Analysis, Product Delivery or Digital Transformation within Banking, Payments or FinTech.
- Strong experience in digital onboarding, KYC/KYB, AML, customer due diligence and regulatory compliance.
- Proven experience leading process digitization and STP transformation initiatives.
- Strong understanding of digital wallets, payments, lending products and API integrations.
- Experience with JIRA, Confluence, Figma, Visio and process modelling tools.
- Strong stakeholder management and leadership capabilities.
- Exposure to AI, Generative AI and intelligent automation technologies.
- CBAP, PMI PBA, Agile or similar certifications preferred.
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