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Principal Architect, NICE CXone
Ttecdigital
Remote, USA
Full-time
Senior · 10+ years experience
Remote
USD 170000-200000 yearly / year
Discovered 1 weeks ago
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- Leverage relationships to establish credibility, Lead and participate in the initial opportunity qualification, data gathering, and solution development with TTEC Digital and partners.
- Lead technical resources for CCaaS implementations on client projects.
- Create technical documentation for detailed designs and customer requirements.
- Ownership and responsibility for end-to-end design of the technical architecture including: Routing strategy, ACD and IVR design, API approach and external data integrations, AI Concepts, Design and maintain reusable code libraries.
- Mentor junior level consultants
- Advise on testing strategy and provide input into test plans.
- Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts.
- Leverage TTEC’s Solutions Framework in informal requirements meetings or facilitated workshops.
- Document critical business and/or IT requirements and “compelling events” requiring the client to make a change.
- Identify and develop transformation roadmaps and quantifiable business cases.
- Conduct solution design meetings with TTEC Digital, Partners, and client personnel to confirm solution scope and the design required to fulfill requirements.
- Collaborate internally to develop detailed design solutions including the technology stack, bill of material configurations, architecture diagrams.
- Develop and deliver ‘Solution Review’ presentations.
- Participate in field Professional Services and Managed Services communications with Partners to resolve pre-sales design and configuration questions.
- Develop and Present Solutions to the Client / Support Deal Closure
- Support Proposal and Solution Overview documents.
- Operate as a contributor role for RFP Response Development
- Support the preparation of materials to Cisco and the internal Bid Assurance processes.
- Participate in Client Meeting Solution Reviews – with Sales and Partners
- Contribute to ROI Business Case production.
- Responsible for estimating and supervising technical efforts for all phases of the project.
- Ability to communicate how the CCaaS platform works and how it can be applied to solving business needs.
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