Architect, Product Development at Ttecdigital — Remote, USA | Base Career

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At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.

Our vision is the same, a place where employees know they can thrive.

What You'Ll Be Doing

Lead, mentor, and develop engineers and technical leads, fostering accountability, growth, and technical excellence.
Drive delivery of product initiatives, platform enhancements, and customer deployments of TTEC Digital products.
Coordinate execution across Engineering, QA, DevOps, Product Management, Architecture, and Professional Services teams.
Develop solution designs, architecture diagrams, and implementation approaches using tools such as Lucidchart, Visio, or similar platforms.
Lead technical design reviews, implementation planning activities, and delivery readiness efforts.
Identify and manage technical risks, dependencies, and implementation challenges.
Research and evaluate emerging AI, customer experience, and contact center technologies.
Assess integration opportunities across AI platforms and CCaaS solutions to support product innovation and customer needs.

What You'll Bring to the Role

8+ years of experience in software engineering, solution architecture, technical leadership, or product development.
Prior experience managing engineers, technical leads, or software development teams.
Proven experience delivering complex software implementations across multiple teams and stakeholders.
Experience with Google AI technologies, conversational AI, virtual agents, Agent Assist, or AI-powered customer experience solutions.
Working knowledge of Google Cloud Platform (GCP), Kubernetes, cloud-native architectures, APIs, microservices, and distributed systems.
Experience creating and presenting architecture diagrams and technical solution designs.
Strong communication, leadership, and stakeholder management skills.

Preferred Qualifications

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX).

Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world.

TTEC Holdings Inc. is the parent company for both Digital and Engage.

When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.

We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

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Architect, Product Development

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