Premier Support Officer, Qatari Narionals Only
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Key skills for this role
About the Role
HSBC in Doha is hiring a Premier Support Officer to service Premier Banking customers, providing excellent customer service and handling transactions. The role requires proven customer service skills, knowledge of financial planning, and understanding of the mass affluent segment.
Key Skills for This Role
Responsibilities
- Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone
- Effective use of tools and information to drive customer service delivery and IWPB performance
- Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell
- Process customer instructions as per target Productivity & Quality standards
- Adherence to Compliance & regulatory requirements
- Strict adherence to SLA’s and procedures
- Minimize all discrepancies on customer applications/documents
- Support Premier Relationship Managers by managing administration of documentation for all assigned Premier customers
- Identify potential Premier customers for referral and cross sales
Requirements
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action
- A broad knowledge of financial planning and defining customer needs is desirable
- An understanding of the needs of the mass affluent customer segment in general
- An understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank
Full Job Posting
Overview
- Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
- HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs.
- The role is primarily a customer facing role servicing Premier Banking customers. The job holder is required to provide excellent high standards of customer service as he/she would normally be the first point of contact while assisting Premier customers to complete their transactions.
In this role, you will:
- Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, in written or at the telephone.
- Effective use of tools and information to drive customer service delivery and IWPB performance
- Help the customers with their basic banking requirements related to all bank products and services and achieve targets set for cross sell.
- Process customer instructions as per target Productivity & Quality standards
- Adherence to Compliance & regulatory requirements.
- Strict adherence to SLA’s and procedures
- Minimize all discrepancies on customer applications/documents
- Support Premier Relationship Managers by managing administration of documentation for all assigned Premier customers
- Identify potential Premier customers for referral and cross sales.
To be successful in the role, you should meet the following requirements:
- Proven ability in customer service and building customer relationships
- Ability to identify customer needs and influence customers to take appropriate action to meet their needs
- A broad knowledge of financial planning and defining customer needs is desirable
- An understanding of the needs of the mass affluent customer segment in general
- An understanding of referral processes
- An understanding of the Premier, Advance and Personal Banking Propositions
- Excellent customer service skills
- Strong verbal and written communication skills
- Customer driven with a strong focus on quality of service
- Proven ability in making lending decisions in accordance with bank policy and guidelines
- A clear understanding of how value is created within the Premium segment, both for customers and the bank
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