Practice Operations Manager II

• Directly manages all assigned staff: Hires, trains and mentors new staff members and ensures appropriate staff coverage for assigned units; Ensures all staff are compliant with university, FPO and department policies and procedures.
• Ensures timely submission of all HR related transactions for assigned staff: Performance Management, Talent Management, Recruitment & Retention, Succession Planning, Professional Development, Employee Engagement, etc.
• Performs all related transactions related to time and attendance for assigned staff including but not limited to scheduling, time-off requests, and related activities.
• Establishes a culture of coaching and mentoring to facilitate continuous professional development and maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient satisfaction. Identifies and mitigates any roadblocks to performance, evaluate effectiveness of development. Works with Director or other resources to set objectives and/or develop remediation/action plans.
• Facilitates staff training of Practice Associates, Patient Experience Specialists, Administrative Assistants, and those working on various projects that are being managed by Practice Operations Manager in accordance with protocol and/or other relevant requirements. Update and maintain administrative policies and procedures to ensure objectives are met and are in line with departmental objectives.

• Serves as the team leader by overseeing various practice operational projects as directed by Director. Facilitates team building and communication. Works with management to ensure project related tasks and/or issues are resolved. Assists with any administrative planning and initiatives aimed at facilitating growth and improving operations and patient care quality.
• Assists with any administrative planning and initiatives aimed at facilitating growth and improving operations and patient care quality.

• Effectively manage project and operational teams by using tracking/reporting tools. Monitor and manage key unit metrics, including operational performance indicators, staff productivity, and employee and staff satisfaction. Assists with monthly and ad-hoc practice reports and dashboard.
• Collects data and uses to identify gaps and trends. Conducts root cause analysis. Makes recommendations to close identified gaps.

• Keep current on all organizational, practice, and patient privacy policies (e.g. infection control, HIPAA), goals, initiatives, and required trainings.
• Maintain patient privacy and confidentiality according to HIPAA requirements at all times.
• Maintain a safe and secure work environment by following all OSHA, EH&S and public safety policies and guidelines.
• Perform general administrative functions, and related duties and responsibilities as assigned/requested.

• Requires a bachelor's degree or combination of education and experience.
• A minimum of 4 years of related experience including previous experience in a clinical practice.
• Demonstrated working proficiency of a physician billing or third party payor environment and revenue cycle functions, clinical office procedures, medical terminology.
• Demonstrated proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
• Ability to educate and train all levels of professional staff.
• Must complete all system training requirements.
• Knowledge of billing and scheduling systems.

• Strong project management skills including planning and executing technical and operational project activities with cross-functional teams.
• Strong organizational skills, time management, project management, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Must be able to provide high level communications/presentations for senior leadership.
• Must demonstrate leadership and relationship management skills, and manage conflicts with tact, sensitivity, and respect.
• Ability to manage data sets; extract, evaluate, clean, and summarize; conduct qualitative and quantitative data analysis and validation as applicable to areas of responsibility.
• Ability to communicate effectively in both oral and written form.
• Ability to interact positively, constructively and effectively with patients, professional staff, providers and organizational stakeholders.
• Ability to work collaboratively diverse staff and patient/family population to promote a patient centered culture.
• Must be a motivated individual with a positive and exceptional work ethic.
• Knowledge of billing and scheduling systems.
• Prior experience in ophthalmology practice.
• Prior EMR experience.
• Prior supervisory position.

Columbia University is committed to the hiring of qualified local residents.