Practice Operations Supervisor I

Monitors key performance indicators and supports performance improvement initiatives, as needed.

Supports and mentors staff consistent with the department’s strategic plan, in order to maintain an efficient patient-centered environment ensuring an exceptional patient experience.

Participates in projects and performance improvement activities.

Participates in patient satisfaction initiatives, displaying a positive attitude in interactions with staff, patients, and family members.

Participates as a member of the healthcare team and various interdisciplinary committees to improve patient care and meet patient needs.

Drives recruiting and human resource management activities for assigned location(s). Ensures staff productivity benchmarks and quality measures are achieved.Completes staff performance evaluations and competencies. Offers continuing guidance, coaching, and assistance to employees on work activities, procedures, competency development, and performance-related issues as appropriate. Escalates any performance-related issues as appropriate.

Promotes staff professionalism and performance with coaching, training and feedback. Mentors others in individual and team accountability, modeling behavior and demonstrating best practices/techniques.

Ensures compliance with all regulatory agencies, departmental, Service Corp, and organization policies and procedures for all staff.

Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g., infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff have successfully completed all required trainings.

Perform other related duties and responsibilities as assigned/requested.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

Bachelor's Degree or equivalent of education and experience.

A minimum of 3 years of related experience.

An equivalent combination of education and experience may be considered.

Excellent organizational skills, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives is required.

Demonstrated proficiency and/or understanding of project management, including executing technical and operational project activities with cross-functional teams.

Candidate must be well organized and be able to manage a demanding workload and moderately complex cases accurately and in a timely manner.

Demonstrated proficiency in problem assessment, resolution, and collaborative problem solving in complex and interdisciplinary settings.

Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders.

Must be able to deliver presentations to various audiences.

Ability to lead and mentor team through new and changing situations. Demonstrate a professional and compassionate manner while conveying a positive image of the practice.

Ability to work independently and follow-through and handle multiple tasks simultaneously.

Ability to work collaboratively with a culturally diverse staff and patient/family population, demonstrating tact and sensitivity in stressful situations.

Working proficiency in Microsoft Office (Word & Excel) or similar software is required, and an ability and willingness to learn new systems and programs.

Must be a motivated individual with a positive mindset and exceptional work ethic.

Preferred Qualifications

Physician practice experience preferred.

Demonstrated proficiency and/or understanding of qualitative and quantitative data analysis.

Competencies

Accountability & Self-Management

Level 3 - Intermediate

Adaptability to Change & Learning Agility

Level 2 - Basic

Communication

Customer Service & Patient-Centered

Emotional Intelligence

Problem Solving & Decision Making

Productivity & Time Management

Teamwork & Collaboration

Quality, Patient & Workplace Safety

Business Acumen & Vision Driver

Level 1 - Introductory

Performance Management

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.