PMO Lead
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Key skills for this role
About the Role
We are seeking a PMO Lead to lead the Project Manager team within the Business Solutions Department. The role is accountable for portfolio governance, delivery compliance, and PMO framework maturity.
Key Skills for This Role
Responsibilities
- Directly manage the BSD Project Manager team: set performance expectations, conduct regular 1:1s, deliver performance reviews, and support professional development
- Assign and balance project workload across the PM team based on complexity, capacity, and growth objectives
- Coach PMs on methodology, stakeholder management, scope control, and delivery discipline
- Own and enforce the end to end PMO governance model: stage gates, minimum project artifacts, approval workflows, and escalation paths
- Run delivery assurance reviews and drive corrective actions where projects deviate from standards
- Chair the Change Control Board: intake, impact assessment, approval or rejection, re baselining, and communication
- Maintain and continuously optimise the BSD PMO framework: project lifecycle, standards, templates, toolkits, and playbooks
- Own the portfolio reporting cadence and outputs: weekly portfolio health review, monthly performance packs, and steering committee materials
- Ensure every project has an approved, documented baseline covering scope, schedule, and budget before execution begins
- Monitor cost performance and forecast to complete across the portfolio; initiate recovery actions and escalate when variances exceed thresholds
- Standardise RAID governance across the portfolio: every risk, assumption, issue, and dependency has an owner, a mitigation action, and a measurable closure criterion
- Run the post implementation review (PIR) process on every project closeout and embed lessons learned back into the methodology
Requirements
- Bachelor's degree in Business Administration, Engineering, Information Technology, or equivalent
- 7+ years in PMO leadership, portfolio governance, delivery assurance, or project controls
- Minimum 3 years in a role with direct line management of Project Managers or delivery professionals
- Proven track record building or significantly improving a PMO framework from near scratch
- Demonstrated experience governing a portfolio of 8 or more concurrent complex implementations
- Strong background in portfolio analytics and performance reporting
- Experience managing cross functional stakeholders including Product, Engineering, and commercial teams
- PMP, PRINCE2 Practitioner, MSP, or MoP certification strongly preferred
- Agile certifications such as CSM, PSM, or SAFe are an advantage
Full Job Posting
Job Overview
- The PMO Lead directly leads the Project Manager team within the Business Solutions Department and is accountable for portfolio governance, delivery compliance, and PMO framework maturity across all concurrent projects.
- The PMO Lead sets the delivery standard, coaches the PM team to that standard, and governs how every project is initiated, run, escalated, and closed.
- As the line manager for the PM team, this role combines people leadership with structural PMO ownership, building the Center of Excellence, driving standardised controls, and producing executive ready reporting.
Key Responsibilities
- PM Team Leadership & Performance Management: Directly manage the BSD Project Manager team, assign workload, coach PMs, onboard new PMs, and act as first escalation point.
- PMO Governance & Delivery Assurance: Own and enforce the end to end PMO governance model, run delivery assurance reviews, and chair the Change Control Board.
- PMO Framework Ownership & Continuous Improvement: Maintain and continuously optimise the BSD PMO framework, identify systemic delivery breakdowns, and operate with a Center of Excellence mindset.
- Portfolio Reporting & Executive Visibility: Own portfolio reporting cadence, provide data backed insights, and design and maintain the portfolio dashboard.
- Budget Performance, Baselines & Financial Controls: Ensure every project has an approved baseline, monitor cost performance, enforce change control discipline, and partner with the Projects Financial Controller.
- RAID, Dependencies & Cross Project Risk: Standardise RAID governance, surface cross project dependencies, maintain the portfolio level risk register, and run the post implementation review process.
Requirements
- Bachelor's degree in Business Administration, Engineering, Information Technology, or equivalent (required).
- PMP, PRINCE2 Practitioner, MSP, or MoP certification, one or more strongly preferred.
- Agile certifications such as CSM, PSM, or SAFe are an advantage in hybrid delivery contexts.
- 7+ years in PMO leadership, portfolio governance, delivery assurance, or project controls, with a minimum of 3 years in a role with direct line management of Project Managers or delivery professionals.
- Proven track record building or significantly improving a PMO framework from near scratch.
- Demonstrated experience governing a portfolio of 8 or more concurrent complex implementations in technology, B2B, or professional services environments.
- Strong background in portfolio analytics and performance reporting, including KPIs, health frameworks, trend analysis, schedule and budget variance, and RAID analytics.
- Experience managing cross functional stakeholders including Product, Engineering, and commercial teams within a RACI governed delivery model.
- Preferred: prior experience in a Centre of Excellence, PMO transformation, methodology office, or operational excellence function.
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