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Playout Controller
Sky
Osterley, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
Free
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The Playout department is responsible for ensuring the seamless, accurate and robust delivery of Sky’s channels and those of third parties that we are contracted for. The department provides a service to Sky’s Entertainment, Commercial, News & Sports departments in ensuring delivery of these channel outputs for distribution on all platforms. re.
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What you’ll do
Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast
Live schedule management – editing of live automation schedule to alter content or timings as required
Live schedule monitoring – monitoring the output of channels to confirm and maintain fault-free playout
Regulatory Knowledge – knowledge of Ofcom regulations and Sky policies
Fault Identification – immediate identification of any loss or degradation of the channel outputs, as well as loss of encryption or PIN protection
Fault recovery – use of system resilience or schedule editing to recover from channel loss or degradation
Fault management – use of on-screen messages, voice-overs, or other messaging to keep customers informed when a fault is not immediately recoverable
Escalation – efficient communication to 2nd line support teams and operational management
Editorial Knowledge – knowledge of Sky’s programming and promotional strategies.
Logging & Reporting – accurately recording any faults, changes, or other deviations from the originally scheduled content
Information Management – accurately passing on information to colleagues or operational management to ensure channel continuity
Communication – concise and accurate verbal and written communication, professional and courteous at all times
Training – passing on knowledge and experience of workflows, systems and procedures as required . Structured training of others utilising established training materials as required
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