Play Facilitator
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Key skills for this role
About the Role
OliOli Children's Museum in Doha is seeking a Play Facilitator (Imaginator) to engage with children and families, ensuring a joyful and memorable experience. The role involves facilitating play, maintaining exhibit spaces, and providing excellent customer service.
Key Skills for This Role
Responsibilities
- Be an OliOli brand ambassador, ensuring a positive and memorable guest experience
- Provide courteous guidance through the building, exhibits, and programs
- Deliver excellent customer service with proactive engagement throughout the guest journey
- Manage groups of children from schools, birthday parties, camps, privatizations, and other events
- Address guest inquiries, resolve complaints, and handle overcrowding situations
- Oversee exhibit spaces and their components smoothly
- Gather and communicate guest feedback
- Follow daily opening and closing protocols, including cleaning, restocking, and preparing program materials
- Possess a clear understanding of OliOli's philosophy and learning objectives
- Understand the learning opportunities each exhibit/gallery offers
- Maintain a safety first mindset and ensure a safe environment for all guests
- Assist marketing team by encouraging guests to leave reviews on Google and TripAdvisor
Requirements
- College degree preferred; early childhood development education is a plus
- Previous work experience in education, entertainment, hospitality, events, or retail preferred
- Strong customer service and communication skills
- Enthusiasm about working with children, adults, and large groups
- Capability of working in a fast paced, high volume environment
- Self motivation, collaborative mindset, and adaptability
- Positive, energetic, patient, empathetic, friendly, and kind nature
- Physical and emotional capacity to handle physical demands (e.g., long standing hours, loud noise)
- Flexibility to work in shifts, weekends, and holidays
- Excellent English and Arabic skills
Full Job Posting
Who We Are
- OliOli Doha is a multiple award winning contemporary children's museum.
- OliOli means joy in Hawaiian and entails 6 interactive galleries with over 45 hands on exhibits.
- The team comes from 20 countries.
What This Role Is All About
- The Play Facilitator (Imaginator) is responsible for creating awesome experiences and memories for children.
- Working within exhibit zones, you act as OliOli's brand ambassador, engaging with guests in an empathetic, thoughtful, and joyful manner.
Guest Experience and Service
- Be an OliOli brand ambassador, ensuring a positive and memorable guest experience.
- Provide courteous guidance through the building, exhibits, and programs.
- Deliver excellent customer service with proactive engagement throughout the guest journey.
- Manage groups of children from schools, birthday parties, camps, privatizations, and other events.
- Address guest inquiries, resolve complaints, and handle overcrowding situations effectively.
- Oversee exhibit spaces and their components smoothly.
- Gather and communicate guest feedback.
- Follow daily opening and closing protocols, including cleaning, restocking, and preparing program materials.
Exhibits Area
- Possess a clear understanding of OliOli's philosophy and developmental, pedagogical, and other learning objectives.
- Understand the learning opportunities each exhibit/gallery offers.
- Keep up to date with exhibit and program initiatives.
- Participate in training to enhance guest interactions in the OliOli style.
- Work as a team to maintain cleanliness, organization, and proper condition of all areas and galleries.
- Oversee the use and quality of consumables.
Safety
- Maintain a 'safety first' mindset and ensure a safe environment for all guests, especially children, and the team.
- Report any safety or performance issues with exhibit components or the building.
- Follow OliOli policies and procedures during incidents or emergencies and attend necessary training.
What You'll Need to Bring
- College degree preferred; early childhood development education is a plus.
- Previous work experience in education, entertainment, hospitality, events, or retail preferred.
- Strong customer service and communication skills.
- Enthusiasm about working with children, adults, and large groups.
- Capability of working in a fast paced, high volume environment.
- Self motivation, collaborative mindset, and adaptability.
- Positive, energetic, patient, empathetic, friendly, and kind nature.
- Physical and emotional capacity to handle physical demands (e.g., long standing hours, loud noise).
- Flexibility to work in shifts, weekends, and holidays.
- Excellent English and Arabic skills.
What Else Is In It For You
- Private Health Insurance.
- 21 working days of annual leave.
- Round trip air ticket to your home country on every work anniversary month.
- Employee Discounts for OliOli products.
- Internal growth and development opportunities.
- Diverse and welcoming Team.
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