Platform Support Specialist

At MNTN, we put our people first, full stop.

This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.

It’s why we all really love working for the Hardest Working Software in Television™ (and also why we were named one of Ad Age’s Best Places To Work in 2026.)

We pride ourselves on bringing unrivaled performance and simplicity to Connected TV advertising.

Our self-serve technology makes running TV ads as easy as search and social, helping brands drive measurable conversions, revenue, site visits, and more.

It’s what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023.

You can learn more about us and everything we do by visiting https://mountain.com/ .

We’re committed to innovation that empowers, not replaces.

At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach.

Our goal is to streamline workflows and drive new solutions—without compromising the human element that makes our company great.

So if wanting to do more, own more, and make a bigger impact comes naturally to you, then you may be the person we're looking for to join us in our next stage of growth.

We're looking for a Platform Support Specialist to join MNTN's growing customer support function and serve as a primary point of contact for non-staffed customers, small businesses using MNTN's self-serve advertising platform without a dedicated customer success representative.

In this role, you'll support the full customer experience for this segment: diagnosing issues, resolving problems at first contact where possible, and connecting customers with the right resources to help them succeed independently.

This is a high-volume, product-focused role where success is defined by speed, accuracy, and the ability to get customers unstuck without unnecessary escalation.

This is a founding role.

You'll be joining a net-new support org at the ground level, with the opportunity to help shape how Platform Support operates by following and providing feedback on the processes, standards, and culture that the function will be built on.