Platform Manager - Salesforce

Typically, 7–10 years in platform, systems or technology management roles

Hands-on experience with Salesforce (must-have), ideally Service and/or Sales Cloud and a strong sense of how to extract value from the platform.

Demonstrated experience managing vendors and/or working in hybrid delivery environment (managed services alongside internal persistent teams)

Experience with delivering platform outcomes within regulated environment and strict cyber security standards.

A platform-as-a-product mindset – treating internal teams as your customers and caring about reuse, consistency and ease of use.

Experience owning and prioritising platform backlogs, balancing delivery needs with stability, technical debt and security risk.

Experience defining and applying platform governance, standards, guardrails and approved configuration patterns.

Demonstrated experience overseeing platform reliability, performance, security, compliance, upgrades and release governance.

Excellent communication skills, skilled at managing stakeholders and third-party vendors (including expectations, SLAs, performance and service improvement).

Passion for Emergent Tech, AI, Product and Innovation and eagerness to transform SDLC practices and operating model in the team.

At Qantas, your career can take you further than you imagined. You’ll join a team where creativity and passion drive success. Together we dream big and deliver even bigger.

You’ll find diverse opportunities to grow, personally and professionally. From day one, you’ll be supported with hands-on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

And while this role is your starting point at Qantas, it’s just the beginning. We have a proud history of helping our people explore new paths and reach new heights - the destinations are endless.