Platform Admin Specialist (AMER)

Coordinate cross-functional teams and agencies, assertively securing necessary resources to maintain momentum.

Monitor post-launch performance, resolving issues quickly and sharing actionable insights.

Provide expert guidance on platform configuration and usability to optimize the customer experience.

Cultivate account relationships to ensure builds align with customer goals and organizational objectives.

Serve as a product expert, staying ahead of platform updates and features to provide strategic recommendations and best practices.

Essential Skills

Hands-on LMS/LXP administration experience, with desired experience having used and managed the Thrive Platform directly in a previous role. You know your way around the platform and can pick it up with minimal ramp-up.

Proven ability to manage service levels and multiple projects in a ticket-driven environment.

Highly organized with strong attention to detail, proactively identifying asset and quality issues.

Strong ability to build relationships with stakeholders.

Experience collaborating with third-party creative agencies and content suppliers.

Strong technical aptitude; curious, tech-savvy, and skilled at communicating complex details to diverse audiences.

Confident communicator, capable of leading discussions with L&D and marketing stakeholders.

Customer-focused mindset dedicated to delivering exceptional user experiences.

Passionate about innovative learning experiences and elevating L&D’s business impact.

Benefits

Unlimited holiday

Thrive Fridays - reduced Friday hours (10:00–15:00) with no internal meetings

Flexible working within core hours (10:00–16:00)

Birthday and Christmas off, plus festive shutdown

Work from anywhere, four weeks a year

Health insurance

$55-$70k per annum

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at ella.holland@thrivelearning.com. We're happy to help!

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