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PHI - End User and Corporate network Support
Prudential
Mumbai, IND
Full-time
Mid · 4+ years experience
Onsite
Discovered 3 weeks ago
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Role Overview
Job Title : Executive - End User and Corporate network Support
Key Skills for This Role
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Full Job Posting
Location
- Mumbai
- Work Type: Work-from-Office role only, no remote or WFH
- Overall, Role Purpose
- This role drive modernization of the workplace environment to increase productivity & efficiency and support in the digital transformation journey. The individual will be responsible for all Site IT and End-User IT assets (hardware, software and network) related to Prudential’s office-sites in Mumbai in Airoli and Lower Parel offices. She/He should have at least of 4+ years of relevant experience.
Key Responsibilities
- Site IT and End User Support: Execute and maintain the planned layout, manage Site IT and End User IT assets, across all India sites (Mumbai and rest of India), managing vendors and collaborating with Group colleagues, and as per group standards and policies. Define India specific service management and assets management SOPs, policies & procedures, SLA’s using the Group standards as the baseline. Own the transition of Site IT & End-User IT assets from one site-location to another.
- Budgeting and Resource Planning: Manage the department's budget and resources effectively, including equipment purchases, software licenses, and maintenance contracts. Identify cost-saving opportunities and allocate resources efficiently to maximize ROI. Using the small FTE team, and the larger vendor teams, deliver Site IT & End-User IT assets Ops services as per defined SLAs.
- Vendor Management: Evaluate and select third-party vendors, contractors, and service providers for network and IT-related projects and services. Negotiate contracts, oversee vendor relationships, and ensure deliverables meet quality standards and timelines.
- Documentation and Reporting: Maintain accurate documentation of network configurations, system updates, and troubleshooting procedures. Generate regular reports on network performance, security incidents, and support activities for management review. Own the annual and periodic audits, reporting and compliance requirements related to Site IT & End-User IT assets.
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