Product Owner- (CX and Mobile app - Insurance)

Key Outcomes

Requirement Development & Harmonization

• Coordinate and provide requirements: Collaborate with operations, marketing, legal, compliance, privacy, finance, sales, design, data and technology teams to capture goals, pain points, and regulatory, operational, and customer needs
• Product harmonization: Ensure requirements and features are consistent and harmonized across all countries, balancing global standards with local adaptations
• Roadmap Prioritization: Define and prioritize the capability roadmap based on business impact, customer feedback, and market readiness
• Governance & Quality: Collaborate with local markets to understand operational processes, risks, and regulatory nuances. Ensure adherence to governance standards, manage change requests, and maintain high-quality deliverables throughout the product lifecycle
• Discovery workshops & interviews: Engage stakeholders to understand workflows, user needs, and market nuances
• Process mapping: Document current vs. target flows for end-to-end servicing journeys; identify touchpoints and exception paths
• User story authoring: Write clear, actionable user stories with acceptance criteria and data mappings (front-end ↔ APIs/back-end)
• Develop detailed business cases for features including investment needs, financial benefits, RoI and break-even analysis
• Impact Tracking: Define and monitor OKRs to measure the success, adoption, and value realization of each capability

Solutioning & Delivery

Testing & Quality Assurance

Delivery Coordination

Stakeholder Engagement & Strategic Planning

Requirements

• 12+ years of industry experience in product ownership/management role for B2C mobile apps, with at least 5+ years of experience in Life or Health insurance industry
• Proven experience at delivering large-scale transformation initiatives with significant budgets
• Strong execution experience across requirements → solutioning → testing → release, with a track record of developing high-quality mobile features at pace
• Deep familiarity with mobile app ecosystems (iOS/Android), app-store processes, governance and analytics
• Hands-on experience with APIs, authentication, payments/collections, notifications, and regulated customer communications
• Working knowledge of API structures, Mobile/Web app development, SQL and business intelligence tools
• Proficiency with following types of tools - product management (Jira/Confluence/other), wireframing/prototyping (Figma), product analytics (Google Analytics/Mixpanel), SQL and data visualization (Tableau/PowerBI)
• Expert written and verbal communications skills
• Flexible to work with a team that is globally distributed
• Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.