Pharmacy Support Account Manager

Become the trusted advisor helping pharmacies thrive!

Responsibilities Include

• Build and maintain strong, long-lasting relationships with assigned pharmacy accounts, including owners, pharmacists, technicians, and clerks
• Serve as the dedicated point of contact for inbound calls, emails, chats, and escalated tickets from assigned accounts
• Diagnose and resolve software-related issues efficiently, escalating complex cases when needed
• Accurately document all interactions and actions in tracking software
• Provide guidance to configure software and computer settings to meet each client’s unique needs
• Ensure timely and successful delivery of solutions by collaborating with internal teams
• Communicate clearly with clients about ticket status, purchases, and requests
• Assist with high-severity requests or issue escalations as needed
• Become an expert on Liberty’s software suite to guide clients in best practices
• Provide onsite and web-based training of Liberty’s pharmacy software as needed
• Participate in occasional on-call rotation or overtime work when assigned

Qualifications

• Minimum 2 years of relevant experience required (customer service, retail pharmacy, technical support, or similar)