Client Service Supervisor

At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.

We’re seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy

Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting

Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients

Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism

Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members

Support your Client Service Manager and collaborate cross-functionally with other departments

Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members

Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly

Step in and assist in other areas of the business as needed