Client Services Representative (Pharmacy Technician)

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We’re excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Pay Rate: $20/hr - $23/hr

Please Note: This is an in-person role based in our Grapevine, TX office.

Minimum 2 years of customer service experience required

Healthcare call center or independent pharmacy experience preferred

Certified Pharmacy Technician (CPhT) certification is a plus but not required

Professional, friendly, and patient demeanor essential

Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks

Strong multitasking, organizational, and time management skills

Detail-oriented with strong typing and documentation abilities

Excellent listening and critical thinking skills