Pharmacy Coordinator - UAEN
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Key skills for this role
About the Role
Welcome patients, manage inquiries about medications, ensure satisfactory service, and communicate effectively while respecting confidentiality and corporate policies.
Key Skills for This Role
Full Job Posting
Overview
- Politely welcome patients that walk into the Pharmacy.
- Attend all phone calls in pharmacy and responding to customer inquiries about medications,
- prescriptions, and pharmacy services.
- Answering calls promptly and professionally, providing information or directing calls to
- appropriate staff members.
- Assisting customers with general information about prescriptions (Approval Status)
- Referring patients to the pharmacist or technician if detailed or specific medication
- information is required.
- Ensure that patients/visitors receive a token number at the start to manage the patient flow
- in the Pharmacy.
- Make sure patients always receive satisfactory service.
- Communicate with the internal team to update all patients about their prescription’s status.
- Communicate clearly and concisely with colleagues and patients using a respectful tone.
- Answer questions and give information based on knowledge of hospital or department and
- organization regulations.
- Actively seek customer input on their needs, requirements, preferences and feedback.
- Respect patient’s right to confidentiality.
- Help ensure customer requirements or expectations are met through the effective use of
- communication or feedback channels in accordance to company policy and procedures.
- Understand and work according to corporate policies and procedures
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