Clinic Support Assistant
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Key skills for this role
About the Role
To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician’s supervision. Request the necessary investigation for t.
Key Skills for This Role
Responsibilities
- Assist physician in clinic including accessing, adding, and modifying patient medical records under supervision
- Request necessary investigations for patients
- Provide high quality care to patients and families under direction of physician/registered nurse/midwife
- Perform basic care and assist patients towards independence
- Transport patients, equipment, and records between departments
- Support registered nurse staff with clerical, administrative, and receptionist duties
- Maintain stocks and non medical supplies
- Ensure clinics are clean and clinical waste is managed per guidelines
- Prepare patients for examination by doctor
- Assist doctor and registered nurse/midwife in procedures such as amniocentesis, CVS, IUT
Requirements
- Ability to assist physicians and nurses in clinical procedures
- Knowledge of medical records management and confidentiality
- Good communication and interpersonal skills
- Ability to work flexible hours and in a team
- Understanding of infection control and safety regulations
Full Job Posting
Duties and Responsibilities
- To assist Physician in clinic including accessing, adding, and modifying the patient medical records under the physician’s supervision.
- Request the necessary investigation for the patient.
- To assist the provision of high quality care to patients and their families under the direction and supervision of the Physician/ Registered Nurse/ Midwifes.
- Demonstrate a range of skills to meet the needs of patients whilst promoting dignity, privacy, and respect.
- To provide a range of healthcare and non nursing duties, ensuring efficient and effective service to the ward/department at all times.
- To assist with administration and non nursing duties.
- To perform basic care under the direction of Physician/ Registered Nurse/ Midwife.
- To assist all patients who are able, towards independence and activity under the direction of the physician/Registered Nurse/Midwife.
- To provide patient comfort by utilizing resources and materials; transporting patients; answering patients call and requests; reporting observation of the patient to the team leader.
- To assist patient transfer to other departments.
- To accompany patients who are ready for discharge.
- To transport equipment and patient records between departments.
Additional Duties
- To support the registered nurse staff and ward clerk in the clerical, administrative and receptionist duties in the ward.
- To assist in maintenance of stocks and non medical supplies.
- To develop and utilize good communication skills and receive and pass on telephone message.
- To correctly use aids and equipment supplied for patients. Report needs and obvious defects of this equipment to the Registered Nurse/ Midwife in charge.
- To cover the duties of the ward clerk in absence.
- To advice the Registered Nurse/ Midwife in charge of malfunctioning equipment.
- To liaise with the Registered Nurse/ Midwifes in charge in the assessment of equipment and medical consumable items requirements.
- To ensure appropriate utilization of resources effectively and efficiently.
- To provide positive patient experience through the delivery of high quality customer service.
- To identify unsafe care practices and contribute to corrective actions.
- Observe and maintain confidentiality of information data relating to patients, staff, service and the organization.
- To appropriately escalate identified concerns according to level of urgency.
Qualifications and Competencies
- Demonstrate effective oral and written communications skills.
- Demonstrate flexibility in meeting work demands and able to work as a team.
- Demonstrate understanding of cultural differences.
- Takes direction from the Registered nurse/ midwife in problem solving.
- Maintains confidentiality at all times.
- Be informed on health & safety regulation affecting the unit in which they work.
- Have full knowledge of fire precautions and regulations.
- Be familiar with all types of Hospital codes and know how to telephone for emergency services.
- Meets work demands and is able to follow directions accurately.
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